Frequently Asked Questions

What is FlicktheWick box?

FlicktheWick Box is a monthly candle subscription box. Each themed monthly box contains several exclusive candles along with some exclusive bookish items! 

How do subscriptions work?

When you subscribe to FlicktheWick Box, you receive a box every month. Boxes are usually shipped between the 20th and the 25th of the month. Subscriptions automatically renew on the 1st of each month.

What is one-time purchase?

If you'd like to purchase a one-time box for a friend or family member as a gift you can do so by choosing the "Single Purchase" option or mark the check box as "This is a gift".

I am a subscriber. can i skip a month? 

Only people who are subscribed to a month-to-month plan have an option to skip a box. You can log in to your account, and find subscription information on the left-hand side. Click the "EDIT" button, and on the next page, click the button that says "Skip Next Renewal"

I subscribed this month. will i get this month's box?

You will receive next month's box. If you subscribe (or order a gift box) on the first of the month or after, you will receive the following month's box. Example: You subscribe to FlicktheWick on January 5th. You will receive February's box, which will ship out between Feb 15th and Feb 20th.

How much does FlicktheWick box cost?

FlicktheWick offers three subscription plans for you to choose from: billed monthly at $35.00 each month.

When will the payment be deducted from my account?

Accounts are billed on the first day of the month. If you have "month-to-month" plan, your account is billed each month. If you have the 3-Month Prepay plan your account is billed every three months. If you have the 6-Month Prepay plan your account is billed every 6 months.

Can I cancel my subscription?

You can cancel your subscription any time. If you are on the monthly plan your subscription will terminate immediately, although if you've recently been charged for that month's box you will still receive that box in the mail. If you are on the 3 month or 6 month plan you can also cancel your subscription at any time as well. You will still receive whatever boxes you are still owed for the months left in your subscription and your subscription will not renew.

How to cancel my subscription?

Simply login to your account and click on cancellation button.

What payment methods do you accept?

We currently accept all major credit cards, and Paypal.

Does FlicktheWick ship internationally?

Yes! We do ship worldwide.

How much does shipping cost?

Shipping is calculated based on your location. You can see your shipping cost as you go through the Check Out process.

When are the boxes shipped?

Boxes are shipped between the 15th and the 20th of each month.

Do you have more questions?

Feel free to reach out to us at support@flickthewick.com